Subject: Tech Support Candidate - Utkarsh Shukla
From: Utkarsh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 02:46:12 -0500

| | Tech Support Test

Name | Utkarsh Shukla
E-mail | [email-masked]
Phone Number | (110096) 9806781088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson Global project | Engineer | 20 Dec 2020 | 31000
Previous Employer 1 | Nokia Networking | Associate Engineer | 13Nov 2018 | 22000
Previous Employer 2 | Wipro technical support | 1 level | March 2016 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly creat a ticket, according to Tools useing operation, then follow operation level Agreement- call 1 level to last level.
In few time with in SLA duration maintain.
After create a chat with mail IT team , operation team , leads etc at last finding reason for this error and resolved with in a time period according to service level agreement.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
1Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Yes 100%
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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