Subject: Re: Tech Support Candidate - Simran Bageja
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 19 Feb 2021 00:42:22 -0700 (MST)

She is good for Hombox 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 19:27, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS/ Homebox 

From: Simran Bageja < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 12:03 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Simran Bageja 

	

	
	
			Tech Support Test 
		
	Name 	Simran Bageja 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9650895697 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Amazon 	customer service associate 	4 January 	20000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will refresh my web browser first. If it does not work, I will try searching some other web page to check if there is a network error. I will clear the cache and cookies from my browser. If the problem still persists, I will check if other devices connected to my router are working or not. Then, I will move my computer close to router and disconnect all other devices to increase bandwidth. I will also try restarting my router to make the network work. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all,switch on the speaker. Then,go to settings menu on the phone. Click on bluetooth. Switch it on and search for nearby devices. Click on the speaker name when it pops on the screen. After granting the pairing permission,it will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have already gained experience in this field by working with international Amazon customers. I worked there for 6 months and learnt about communication and ethics to be used while dealing with customers. I am a team player. I regard myself as having good technical and analytical skills. I am a quick learner and aim to deliver good work to the company. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4