Subject: Tech Support Candidate - Taqdeer Alam
From: Taqdeer Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 17:58:11 -0500

| | Tech Support Test

Name | Taqdeer Alam
E-mail | [email-masked]
Phone Number | (91406) 33145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Namo e west pvt LTD | TRC as a technician | March 2021 | 16k
Previous Employer 1 | Creative comp Infotech Pvt Ltd | Technician | November 2018 | 12k
Previous Employer 2 | A G enviro infra projects Pvt Ltd | CRO | November 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly refresh the correctly internet connectivity
Then we have to check website settings clear & cash
Then we re open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly speaker power on  and  turn on your phone bluetooth menu to select the following speker name icon then we have connect successfully
What according to you makes you a good candidate for customer service or technical support job? | Good manners for conversation and pecience to hear the problem of customer
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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