Subject: Arabic Language Test - Md Alaul Haque
From: Md Alaul Haque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 14:10:33 -0500

| | Foreign Language Screening Test

Name | Md Alaul Haque    /  (+91) 7280895125    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer.
I'm so sorry to learn that your order has not arrived and you have been misbehaved by our Wish Master, We are very concern about your issue. We always strive to provide excellent customer service in a timely manner. I request you to please send Your Email ID with the no you had talked on so that we can look into this matter and assure you that your issue will be resolved very first and the delivery will be done in three working days and necessary action will be taken by the Company to ensure that such incident will not again.
If you have any other query please contact us any time We always ready to hear and your trust matters me.

Thank You
Best Regards
Name xxxx
Customer Care Executive
Babyshop Time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer.
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you, We regret that you have been facing problem in the product and express sorry for misbehaving and assure you that the appropriate action will be taken against guilty person, Thank you for choosing our products and we always value customer's trust, so I request you to please keep the product ready with proper package and attached the bill, your product will be replaced and delivered to you within 24 hour.
If you have any other query please call on this number xxxx xxxx so that we can reach out to you and can deliver you our best services.

Thank you
Best Regards
Name xxxxx
Customer Care Executive
Babyshop Team

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