Subject: Tech Support Candidate - SAGAR SHARMA
From: SAGAR SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 10:29:15 -0500

Tech Support
Test

Name

SAGAR
SHARMA

E-mail

[email-masked]

Phone Number

(0522) 9889060882

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tellyperformance

Technical support

Currently
working

35000

Previous Employer 1

Hcl

Customer upport

Sept
2018

15000

Previous Employer 2

Spicejet

Flight
operation

Sept 2017

22000

In your past experience
you have (select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check the internet connection if the
connection is available by visiting other sites. Next I will try search for the
proxy settings, if there are any wrong proxy set, next i will try opening the
site in different browsers. After that i will go to internet/network settings
and check for the network ip. If the issue still persists i will check with the
service provider.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn
Bluetooth on the device and mobile.

Press the pairing button on the device until it is in the pairing mode.

Then try pairing your phone by going to the add new Bluetooth connection on the
mobile phone.

Find the exact device name on the phone and click on its name to pair it.

What according to you makes you a good candidate
for customer service or technical support job?

Having
good patience, being very polite, respecting all, having good communication
skills, and trying to help people even if its not my cup of tea i.e not my
department.

On a scale of 1 - 5 please rate your fluency in spoken
English

5