Subject: Re: Tech Support Candidate - MD KASHIF KHAN
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Feb 2021 07:10:07 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 19:24, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: MD KASHIF KHAN < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 12:32 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - MD KASHIF KHAN 

	

	
	
			Tech Support Test 
		
	Name 	MD KASHIF KHAN 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8285686663 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kilokri, Maharani Bagh, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	IMSI India Pvt Ltd 	System Administrator 	Currently working 	25,000 
Previous Employer 1 	Microland Limited 	System Engineer 	6 September 2019 	16,000 
Previous Employer 2 	Skootr Global Pvt Ltd 	Desktop Support Engineer 	12 Jan 2019 	13,500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take below steps to resolve this issue : 
1. Need to check internet is connect properly or not. 
2. Need to check other websites are working or not. 
3. Suppose trying to open website in internet explorer then need to check it in other browsers like Google Chrome, Microsoft edge etc. 
4.Need to check error code. 
5. Need to check same website in other machines as there can issue at server side. 
6. Need to check proxy setting. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I have to first turn on Bluetooth speaker and then enable Bluetooth setting then search the Bluetooth device and select that speaker and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	The thing which makes me a good candidate for Customer service or technical support is I always try to listen customer and respond softly and try to resolve issue as soon as possible, I take follow-up with customer and make sure that issue is resolved. I don't believe in temporary solutions and always try to fix the issue permanently. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4