Subject: FW: Tech Support Candidate - Arunprasath L
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 14:08:05 +0000

First round

From: Arunprasath L <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 18 February 2021 at 6:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arunprasath L

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arunprasath L
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9159591158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft Intune
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ITC INFOTECH PVT VLTD   IT EXECUTIVE    IMMEDIATE JOINING       27000
Previous Employer 1     NET CONNECT PVT LTD     SYSTEM ADMIN            15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are many reasons a site might not load such as a misconfiguration, corrupt files, problems with a database or something as simple as needing to clear your browser's cache and cookies on your computer and need to be check proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings -->Tap the bluetooth option--->Turn on Bluetooth.

Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? Excellent interpersonal skill, analytical skill, and problem solving skill. Profitably, good in team work, sharing ideas, and interacting with customers and clients. Technically sound and should have excellent computer knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  4