Subject: FW: Tech Support Candidate - Deepak Shukla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 14:05:58 +0000

Check this guy for EPOS trainer position

From: Deepak Shukla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 7:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Shukla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7838621339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mayur Vihar, Phase -1, New Delhi -110091
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
VoIP
Application/Product Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PcsInfinity Pvt Ltd     Team Lead Application Support           45000
Previous Employer 1     Jyothsna Software Solutions     Software Engineer       28/02/2016      12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps that I will follow will be like:-

1. First I will check the error message and take further action according to the error.

2. Secondly, I will internet connection whether the system is connected to the internet or not.

3. I will also check whether the site is Up or not.

4. I will also check whether the LAN cable is properly connected or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect Bluetooth speaker to your mobile phone:-

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected
What according to you makes you a good candidate for customer service or technical support job? Given my past experience, future career aspirations and educational background I strongly believe that I would be able to do complete justice to this role. I’m listing below some of the salient points that I have expertise and exposure to:-

·         Have managed and am currently managing a team of technical support engineers

·         Responsible for managing the KRA/KPIs, Training and Career planning of the resources in my team

·         Exposure to Support tools like Zendesk, Zoho and Freshdesk. Also, have experience working on Zoho CRM and Microsoft DevOps for creations of Production Issues/tasks and Customer account management

·         Expertise in supporting customers from across the world – North America, Europe, EMEA, APAC and India

·         Expert in Product Implementation and Support best practices and processes

·         Responsible for introduction of Production Ticket Triage between Support, Product Development and Implementation Teams

·         Open and exposed to working in rotational shifts and very much comfortable in managing a global team working in 24 x 7 environment

Lastly, I believe, given an opportunity, I would prove to be an asset to the company and also would like to contribute to its growth.

On a scale of 1 - 5 please rate your fluency in spoken English  4