Subject: Re: Tech Support Candidate - Brijendra Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Feb 2021 07:05:05 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 19:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Brijendra Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 11:52 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Brijendra Singh 

	

	
	
			Tech Support Test 
		
	Name 	Brijendra Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8130663225 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka sector 10 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Eagle information system 	Ops Manager 		40000 
Previous Employer 1 	PC soutions Pvt ltd 	Team Lead 	Dec 2019 	35000 
Previous Employer 2 	Progressive infotect Pvt ltd 	Team lead 	Jan 2015 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the error message 
2. I will check my internet connection 
3. If internet is working will reset my internet Explorer settings and the check the website. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the speaker 
Turn on Bluetooth in phone 
Search for the available devices 
Connect the speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good trouble shooting experience and I can fix any issue if it is in my domain or not. Will take help from google and fix the problem 100% 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4