Subject: FW: Tech Support Candidate - Ankita Rawat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 14:03:23 +0000

Check for homebox

From: Ankita Rawat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 8:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankita Rawat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankita Rawat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9582141121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Vasundhara, Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Cxc infotech    Claim Benefit Administrator     April 2018      18
Previous Employer 2     Capgemini       CCE     August 2019     24
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will make sure the internet connection is working properly
2. Check whether the site is down or there’s a problem between my computer and the site
3. Restart my system. This clears caches, and forces the device to re-load the program or web page.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Set the speaker in bluetooth mode
2. Turn on the bluetooth of my phone and pair with the speaker
What according to you makes you a good candidate for customer service or technical support job? I am self confident and convincing. Have good patience level to deal with the irritated customers. Also I have sound knowledge of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  5