Subject: FW: Tech Support Candidate - Zahib Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 13:56:19 +0000

First round

From: Zahib Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 12:16 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Zahib Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Zahib Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7780831618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      South Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Altran technologies     Cisco tac engineer      03/03/2021      26000
Previous Employer 1     Fis global      Network support Engineer        01/10/2019      19000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 : Check if I have entered the right url.
Step 2 : Enter ndtv in Google to check internet connectivity.
Step 3 : Check if the laptop is connected to wifi or lan.
Step 4 : Open cmd and type ping 8.8.8.8 to check network connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 : Navigate to bluetooth icon to turn on the bluetooth.
Step 2 : Long press the bluetooth icon to open the bluetooth settings .
Step 3 : See the list of Available device and find ur device.
Step 4: Click on your device and it should start pairing with your speaker.
What according to you makes you a good candidate for customer service or technical support job? Looking at my experience of 4+ years in customer service environment.Where I gained experience to work with the customer over calls and emails and setting up meetings.Giving proper resolutions.
On a scale of 1 - 5 please rate your fluency in spoken English  5