Subject: FW: Tech Support Candidate - Brijendra Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 13:39:10 +0000

First round

From: Brijendra Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 11:52 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Brijendra Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Brijendra Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8130663225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka sector 10
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Eagle information system        Ops Manager             40000
Previous Employer 1     PC soutions Pvt ltd     Team Lead       Dec 2019        35000
Previous Employer 2     Progressive infotect Pvt ltd    Team lead       Jan 2015        25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the error message
2. I will check my internet connection
3. If internet is working will reset my internet Explorer settings and the check the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker
Turn on Bluetooth in phone
Search for the available devices
Connect the speaker
What according to you makes you a good candidate for customer service or technical support job? I have good trouble shooting experience and I can fix any issue if it is in my domain or not. Will take help from google and fix the problem 100%
On a scale of 1 - 5 please rate your fluency in spoken English  4