Subject: Tech Support Candidate - Arunprasath L
From: Arunprasath L <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 08:20:29 -0500

Tech Support
Test

Name

Arunprasath
L

E-mail

[email-masked]

Phone Number

(+91) 9159591158

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
Microsoft Intune

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ITC INFOTECH PVT VLTD

IT EXECUTIVE

IMMEDIATE
JOINING

27000

Previous Employer 1

NET CONNECT PVT LTD

SYSTEM
ADMIN

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There are many reasons a site might not load such
as a misconfiguration, corrupt files, problems with a database or something as
simple as needing to clear your browser's cache and cookies on your computer and
need to be check proxy settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings -->Tap the bluetooth
option--->Turn on Bluetooth.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

Excellent
interpersonal skill, analytical skill, and problem solving skill. Profitably,
good in team work, sharing ideas, and interacting with customers and clients.
Technically sound and should have excellent computer knowledge.

On a
scale of 1 - 5 please rate your fluency in spoken English

4