Subject: Re: Tech Support Candidate - Abdullah Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Feb 2021 06:14:18 -0700 (MST)

His accent is not enough fine 
Spoken was ok 
His last salary was 38000/- 
Expecting hike on it 
can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 15:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abdullah Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 7:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abdullah Khan 

	

	
	
			Tech Support Test 
		
	Name 	Abdullah Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9891639442 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Mayur Vihar Phase 1 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Coforge ltd 	IT Helpdesk Support 	23-Oct-2020 	38000 
Previous Employer 1 	Robosurg Medtech pvt ltd 	Technical Support Engineer 	30-June-2020 	36000 
Previous Employer 2 	Tecnics Integration technology pvt ltd 	IT Helpdesk Support 	16-Aug-2018 	23000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check my internet connectivity with my system. 
2) I will check whether other website is opening in the my system or not. 
3) For cross check, I will open the website in other system to check website is opening properly or not. 
4) I will check the firewall permission for that particular website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	turn On bluetooth of the speaker- open bluetooth option in mobile phone and turn On- refresh the bluetooth list- find the speaker name in the list and click on it- the bluetooth will get connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 4.8 years of experience in technical support. I have provided the trainings and support to the customers. I have handled different types of customers and provided them a satisfactory resolution. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4