Subject: Arabic Language Test - Walid Abd elhaleem
From: Walid Abd elhaleem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 06:52:26 -0500

| | Foreign Language Screening Test

Name | Walid Abd elhaleem    /  (+20) 1201605468    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, hope you are doing well
We would like to inform you that your order will arrive on time and we will review that call between you and the mailman, and if he did that we will take serious action of course, our mission is your comfort.
Your baby shop team.
Many thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, hope you are doing well.
First of all we would like to apologize for that order delay, we will check your order then our delivery man Will come to replace your pants withe the colour you want and we will review the call between you and support team to investigate, if he or she Crossed the line we will take a serious action, our mission is your comfort.
Your baby shop team
Many thanks.

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