Subject: Re: Tech Support Candidate - Vamshee Krishna Kokatla M
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Feb 2021 03:37:23 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 15:07, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vamshee Krishna Kokatla M < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 7:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vamshee Krishna Kokatla M 

	

	
	
			Tech Support Test 
		
	Name 	Vamshee Krishna Kokatla M 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9666155144 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Hyderabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	24/7 customer Pvt Ltd 	Associate team leader 	Still working 	33000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	You have to check if the device is connected to the device propely. If it is connected please check the error message and follow the troubleshooting steps which are mentioned below. 

If you see the error message as "It's not just you" the website is likely having an outage and you should try to report it if possible or you have to wait. 

If it says DNS problem then the website DNS name (ndtv.com) resolves to an IP address. You can do this by starting a console or command from start menu type 'command prompt), and typing ping ndtv.com 
Check if the loss Is 0. If it is not 0 then please update the system software and hardware. 

If you get an "unknown host name" as a error message then it means a DNS problem. Do you can try resolving it against the Google DNS with nslookup stackoverflow.com 8.8.8.8 
If you still face the issues then likely it could be ISP provider so need to contact your ISP. 

If it resolves in DNS but doesn't get ping then it could be an browser issues so you have to use different browser or uninstall and reinstall the browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker follow the steps below 

If it is a android phone: 

Open the Settings app. 
Go to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. 
Select Bluetooth to view the options. 
Tap pair new device to place the Bluetooth device in pairing mode. 
Then Tap on the device name 
You will see connected once the speaker is paired 

If it is a iPhone: 
Go to Settings > Bluetooth, turn on Bluetooth, then tap the name of the device, wait till it says device is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good knowledge regarding the product(helps in resolving technical issues within different components of computer systems, such as software, hardware) which I work for and I will work with all my possible options and resources to make sure that I try resolving the issues and make my customer satisfied with the assistance. 
The previous experience which I carry witj the technical support helped me with all the required skills like product knowledge, customer service skills, team work, puntual and ownership towards my job and managing the performance. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4