Subject: Re: Tech Support Candidate - Manish Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 18 Feb 2021 03:36:27 -0700 (MST)

Incorrect No. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Feb, 2021, at 15:07, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Manish Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 9:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Manish Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Manish Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 4250181 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Akshardham, Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tech Mahindra 	AssociateSupport Engineer 	25/10/2020 	15000 
Previous Employer 2 	Cinif Technology LTD 	Installation Engineer 	02/08/2018 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Restart my device 
2.make sure the internet connection works 
3.Open your browser, In the address bar at the top, type in google.com , then push Enter or Return 
4.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. 
5.Make sure search results load properly. 
6.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. 
7.check if the website is down for everybody or just me 
4. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.go to phone setting 
2.touch on Bluetooth menu 
3. then switch on the Bluetooth of the device 
5. now, the device will search all the active Bluetooth devices in its vicinity 
6. select the desire Bluetooth device from the list and if the device is protected then it will ask for password otherwise it will connect automatically. 
	What according to you makes you a good candidate for customer service or technical support job? 	being an engineer i posses all the necessary technical skills required for the job and i am also congenial person. which will make me one of the most competitive candidate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4