Subject: Tech Support Candidate - PragyaKumari Singh
From: PragyaKumari Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 05:18:04 -0500

| | Tech Support Test

Name | PragyaKumari Singh
E-mail | [email-masked]
Phone Number | (0120) 8860314335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Crossing republik, ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if internet is available
2. If yes , check if the site is not blocked on the machine
3. If No, check the error code on the page displayed to get the correct error.(eg. 5xx means ndtv.com is not responding)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable the bluetooth in the mobile phone and the speaker.
2. Enable the discoverable feature in the mobile phone to detect the speaker.
3. Once discovered pair the devices with the security code of any.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and a person with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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