Subject: FW: Tech Support Candidate - Abdullah Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 09:39:15 +0000

First round

From: Abdullah Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 7:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abdullah Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abdullah Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9891639442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mayur Vihar Phase 1
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Coforge ltd     IT Helpdesk Support     23-Oct-2020     38000
Previous Employer 1     Robosurg Medtech pvt ltd        Technical Support Engineer      30-June-2020    36000
Previous Employer 2     Tecnics Integration technology pvt ltd  IT Helpdesk Support     16-Aug-2018     23000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check my internet connectivity with my system.
2) I will check whether other website is opening in the my system or not.
3) For cross check, I will open the website in other system to check website is opening properly or not.
4) I will check the firewall permission for that particular  website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      turn On bluetooth of the speaker- open bluetooth option in mobile phone and turn On- refresh the bluetooth list- find the speaker name in the list and click on it- the bluetooth will get connected
What according to you makes you a good candidate for customer service or technical support job? I have 4.8 years of experience in technical support. I have provided the trainings and support to the customers. I have handled different types of customers and provided them a satisfactory resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4