Subject: FW: Tech Support Candidate - Manish Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 18 Feb 2021 09:37:04 +0000

First round

From: Manish Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 9:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Manish Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Manish Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 4250181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Akshardham, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Tech Mahindra   AssociateSupport Engineer       25/10/2020      15000
Previous Employer 2     Cinif Technology LTD    Installation Engineer   02/08/2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Restart my device
2.make sure the internet connection works
3.Open your browser, In the address bar at the top, type in google.com , then push Enter or Return
4.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
5.Make sure search results load properly.
6.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
7.check if the website is down for everybody or just me
4.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.go to phone setting
2.touch on Bluetooth menu
3. then switch on the Bluetooth of the device
5. now, the device will search all the active Bluetooth devices in its vicinity
6. select the desire Bluetooth device from the list and if the device is protected then it will ask for password otherwise it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? being an engineer i posses all the necessary technical skills required for the job and i am also congenial person. which will make me one of the most competitive candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  4