Subject: Arabic Language Test - Abdul Samad
From: Abdul Samad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 03:31:29 -0500

| | Foreign Language Screening Test

Name | Abdul Samad    /  (0091) 9747171439    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr.... /Ms...

We hope everything is going well.. thank you for your mail. It's pleasure to help you in difficult.

We want to extend sincerest apologies for the poor service you received from our delivery team. Due to irregularities in the delivery department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
You are a loyal and supportive client of our company since years, and we are grateful to you for your commitment towards us.To ensure that this crisis does not take place in the future again, we have taken all precautionary steps.

Thank you

Sincerely
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear...Mr.... /Ms...

We hope everything is going well.. thank you for your mail. It's pleasure to help you in difficult.
We want to extend sincerest apologies for the poor service you received from our delivery team. Due to irregularities in the delivery department, this inconvenience has been caused to you. You are a loyal and supportive client of our company since years, and we are grateful to you for your commitment towards us.

Thank you

As per the company norms, firstly we need to check your order list and if the item colour is same you ordered it is pleasure to deliver you the item on time..

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