Subject: Tech Support Candidate - Akhil Saxena
From: Akhil Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 02:44:02 -0500

| | Tech Support Test

Name | Akhil Saxena
E-mail | [email-masked]
Phone Number | (91) 9993959214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec-12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | M Intergraph Systems Pvt.Ltd | Trainee Engineer | 26 July 2018 |
Previous Employer 2 | Computer Garage | Desktop Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check my internet connections whether my internet is working or not,

second i will check the browser with website, if it is not opened then i will take help of google and solved the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first opened the bluetooth speaker power supply and set speaker on bluetooth mode

second open mobile phone bluetooth and search bluetooth speaker device on my phone

finally connect my phone bluetooth to bluetooth speaker device

What according to you makes you a good candidate for customer service or technical support job? | As a Technical Support job my understanding of working and quick learning of new things makes me good candidate for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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