Subject: Tech Support Candidate - Stuti Sharma Stuti
From: Stuti Sharma Stuti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 01:32:14 -0500

| | Tech Support Test

Name | Stuti Sharma Stuti
E-mail | [email-masked]
Phone Number | (91) 8449916722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Woriox Services | Senior Analyst | 13.Feb.2021 | 25000
Previous Employer 1 | Ienergizer | Customer service executive | 10.April.2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will try to restart my device. If that doesn't help, I will check if the device is properly connected to the networks or not. You can also try to connect to your local network hardware to get more information. Traditional routers have an admin panel you can access via your web browser. You can usually find the web address printed on the side of the network hardware, along with the default username and password. It’s usually something like 192.168.0.1 or 10.0.0.1. Then we can check the DNS issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

A) Swipe down from the top of the screen.
B) Touch and hold Bluetooth .
C) Tap Pair new device.
D) If you don't find Pair new device, check under "Available devices" or tap More.
E) Tap the name of the Bluetooth device you want to pair with your device.
F) Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is the sincerity and commitment to deliver excellence. This tells us a very crucial realisation that every service is the reflection of a company's vision and mission. Our passion should always be to deliver an uncompromising service to customers while sticking to the company's corporate principles. One should always make it his/her goal to personalize the interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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