Subject: Tech Support Candidate - Komal Kumari
From: Komal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 01:12:01 -0500

| | Tech Support Test

Name | Komal Kumari
E-mail | [email-masked]
Phone Number | (91) 9318306168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tritan Solutions | Social Media Executive | |
Previous Employer 1 | Amigo Hospitality | Social Media Marketer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I should restart my computer and also side by side ensure that internet speed is high enough to support the website. Thereby, checking the wifi connection. If the Website is still not working, I should check whether it is not working only for me or onto some other's computer and browser as well by checking the same website on other browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the settings app in your Mobile phone first, then navigate to the connected devices and thereby, turn on the bluetooth switch on. Now, select the bluetooth to view more options. There you will get the option of Pair new device. By clicking there you will be able to pair up your device. Be patient because it may take time to get your device to be detected otherwise you can search your device name through search box present there. When the device got connected, it shows in the status bar.
What according to you makes you a good candidate for customer service or technical support job? | For my perspective, as each and every organisation need to make up a link to their clients and partners. So, firstly he/she should be able to establish a strong link between customer and the company itself by correctly mentioning about your products and services and how it can benefit the client as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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