Subject: Tech Support Candidate - Divya Suresh Kumar
From: Divya Suresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 00:12:09 -0500

| | Tech Support Test

Name | Divya Suresh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8825477153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nanganallur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Lacara intercorp Pvt | Technical support Engineer | July 2019 | 30000
Previous Employer 2 | Vertace | Technical support Engineer | Sep 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi, Kindly check your internet connection. If your internet connection is not available, then we can't connect our browser.

Note: Still getting same issue, please inform us. We are ready to help you via connecting your system online.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the bluetooth speaker.
Step 2: Make sure Bluetooth option is available and it is on mode in your mobile phone by clicking settings->bluetooth.
Step 3: Check in the paired device listout your bluetooth speaker name. If it is available, then just click on it. Otherwise, move to step 4.
Step 4: At the end of the mobile phone screen, search button is available. Just search the bluetooth speaker devices name.
Step 5: After finding, just click and pair it to your device.
Step 6: Now ready to use bluetooth speaker with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | We should be more friendly and trustable person to share their difficulties to us while using our system.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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