Subject: Tech Support Candidate - Aakriti Karna
From: Aakriti Karna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 12:12:46 -0500

| | Tech Support Test

Name | Aakriti Karna
E-mail | [email-masked]
Phone Number | (+91) 7892211337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support | 28jan 2021 | 3,00,000
Previous Employer 2 | Tech mahindra | Customer support | 12april 2019 | 2,50,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check what error showing on the screen ,

If error showing related to internet I will check my internet.

2nd if site blocking on my network I will troubleshoot blocking related issues .

3rd if site giving server error in that case we can inform to company that this site is Not worKing

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will connect the Bluetooth with Mobile phone

Then try to listen music to check voice is OK or not

What according to you makes you a good candidate for customer service or technical support job? | I comes from. Technical background , so technical support is OK for me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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