Subject: Trainer Candidate - Prabhat Sharma
From: Prabhat Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 11:28:09 -0500

| | Tech Support Test

Name | Prabhat Sharma
E-mail | [email-masked]
Phone Number | (+91) 9910899150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eko Pro Engineer s | IT Tech support Leaf | |
Previous Employer 1 | MHPL | Business Solutions Manager | Nov 2019 |
Previous Employer 2 | Adidas | Asst. Manager IT | Dec 2013 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Educate end user for Bussiness prosses (in erp , SAP)
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Well we/ my team had the difficult situation while handlindig the remote users, but we have did.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Excellent

What according to you makes you a good candidate for this position?

I have work with the MNC shaving strength from 45 to 750 stack holders.
And have the exceed performance in customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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