Subject: Tech Support Candidate - Sushil sahu Sushil
From: Sushil sahu Sushil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 10:12:28 -0500

| | Tech Support Test

Name | Sushil sahu Sushil
E-mail | [email-masked]
Phone Number | (91) 9811547402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior analyst | Na | 28800
Previous Employer 1 | Crystal solution | Desktop support engineer | | 10000
Previous Employer 2 | Microland | Service desk agent | | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check for internet connectving, check if the portal previously or not, check for proxy setting, reset the browser, check with team mate if they are able to access the site or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth option on both device and then search for the device on mobile once found pair the device with Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Interaction with customer for resolving there issue and to find out how much I am technical strong to resolved the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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