Subject: Tech Support Candidate - richa bhatt
From: richa bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:47:31 -0500

Tech Support
Test

Name

richa
bhatt

E-mail

[email-masked]

Phone Number

(91) 9953631860

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

noida

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Hardware - Basic
salesforce application
support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

pisoftek

application
support specialist

sep 19

43000

Previous Employer 2

hcl

specialist

july 16

30000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

check if internet is working

check if other websites are working

check and delete cookies and browser history

scan system for any malacious software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

settings
app

navigate to connected devices and turn on bluetooth switch

select bluetooth to view the options

select pair new device to place the bluetooth device in pairing
mode.

What according to you makes you a good candidate
for customer service or technical support job?

I have
prior exp of technical support, I have provided assistance to the international
customers regarding their system and software issues.

On a scale of 1 - 5
please rate your fluency in spoken English

3