Subject: Tech Support Candidate - Abdullah Khan
From: Abdullah Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:44:54 -0500

| | Tech Support Test

Name | Abdullah Khan
E-mail | [email-masked]
Phone Number | (+91) 9891639442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar Phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge ltd | IT Helpdesk Support | 23-Oct-2020 | 38000
Previous Employer 1 | Robosurg Medtech pvt ltd | Technical Support Engineer | 30-June-2020 | 36000
Previous Employer 2 | Tecnics Integration technology pvt ltd | IT Helpdesk Support | 16-Aug-2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check my internet connectivity with my system.
2) I will check whether other website is opening in the my system or not.
3) For cross check, I will open the website in other system to check website is opening properly or not.
4) I will check the firewall permission for that particular  website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn On bluetooth of the speaker- open bluetooth option in mobile phone and turn On- refresh the bluetooth list- find the speaker name in the list and click on it- the bluetooth will get connected
What according to you makes you a good candidate for customer service or technical support job? | I have 4.8 years of experience in technical support. I have provided the trainings and support to the customers. I have handled different types of customers and provided them a satisfactory resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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