Subject: Re: Tech Support Candidate - Deepak Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 06:42:29 -0700 (MST)

Deepak Bhardwaj (+91) 9811462909 1st Round Palam Immediate 51000-52000/- 42000/- 

Interviewed him yesterday, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 19:01, Deeksha Dadu <[email-masked]> wrote: 

Try again 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 1:27 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Deepak Bhardwaj 

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Feb, 2021, at 17:40, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

This guy seems very expensive but see if he will come in our budget. If not, see if he can hired as tech support manager 

Sent from my iPhone 

Begin forwarded message: 

From: Deepak Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Date: 13 February 2021 at 13:30:17 GMT+5:30 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, [ mailto:[email-masked] | [email-masked] ] , Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Deepak Bhardwaj 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Deepak Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9811462909 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Palam New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell International Services India Pvt Ltd 	Senior Technician 	March 12, 2020 	54000 
Previous Employer 1 	Convergys India Pvt Ltd 	Senior Escalation Engineer 	August 26, 2016 	38000 
Previous Employer 2 	Jindal Intellicom 	Senior Contact Associate 	September 21, 2012 	25000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- check if other websites are getting accessed or not. 
- check if this website is getting accessed on any other browser and device/network (if available) 
- check if date and time settings are correct on the system. 
- clear browser history, cache, cookies 
- reset browser settings to its original settings. 
- run following command in command prompt window: 
ipconfig /flushdns 
- try disabling firewall/antivirus 
- run 'ping' and 'tracert' commands against the problematic site to make sure that it is not an ISP specific issue. 
- perform power cycle of router and restart computer. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Read the Bluetooth speaker user manual in order to setup the speaker to a 'pairing' status. 

An LED indicator will usually flash or change colour on the Bluetooth accessory to show that it is Bluetooth ready to be 'paired' with the mobile phone. 

- On the mobile phone - Long press the Bluetooth icon in the drop down notification panel or go to Bluetooth option under Settings 
- Turn on the Bluetooth toggle to scan and then select the ready Bluetooth device from the list of devices found after the scan. 
- Pair and connect to the Bluetooth speaker.The device will be listed in Blue text under option Paired Device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a zeal and passion to give everything to resolve easy to complex technical issues. I am a very quick learner and listen to customer patiently to understand the exact issue he or she is experiencing. This makes me understand their state of mind and then act according to the urgency of the situation. I believe that this quality makes me a good customer service representative in technical support role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END