Subject: Tech Support Candidate - Gairik Chakraborty
From: Gairik Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:40:02 -0500

| | Tech Support Test

Name | Gairik Chakraborty
E-mail | [email-masked]
Phone Number | (+91) 9674111658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | CSA | 9Feb, 2021 | 34383
Previous Employer 1 | Teleperformance | TSE | 9July, 2019 | 21,000
Previous Employer 2 | Wipro | TSE | 24July, 2017 | 10,200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would be checking the internet from the router if it is switched on or not, if not then will turn it on. Then if the computer is connected over wi-fi I would connect it with LAN cable and try. If it still doesnot work, will check the firewall, if it is blocking the website or not. Then would restart the system. Try to check other website to see if it the internet issue or anything else.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Slide the notification bar and then turn on the bluetooth. Switch on the speaker and mode needs to be on bluetooth.
Then on the mobile search for the bluetooth speaker and then pair.

What according to you makes you a good candidate for customer service or technical support job? | As I am flexible to any situation and have the convincing skills to make people understand smoothly. I am an extrovert and easy to talk to unknown people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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