Subject: Re: Tech Support Candidate - Ankit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 06:37:40 -0700 (MST)

He is good, I forwarded his number to Niren for Homebox 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 18:38, Deeksha Dadu <[email-masked]> wrote: 

Try this person again 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 1:25 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Ankit Kumar 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 19:35, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check for homebox 

From: Ankit Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 15 February 2021 at 7:25 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9871976973 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	I ienergizer 	Sr. Customer Service Executive 		RS. 18,800 
Previous Employer 1 	Yrals Digital Private Limited 	Client Relationship Manager 	31st Oct, 2020 	RS. 18,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Alright !!! First of all I will refresh the page. 

Then will try to check the website's URL to ensure it is the right one. 

Later, I will check the network connectivity and will look into the LAN for it's connectivity. If it seems to be a Lan connectivity problem , then will re-connect the LAN. 

Then, will connect the wifi with PC to figure out the real cause especially to figure out whether the real problem lies in LAN. 

Meanwhile , I will also try to open the same website on another device ( mobile, tablet) to ensure that website has so such issues. 

Finally, if it turns out to be a some hardware issue , for sure I will change the LAN wire. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	. Power on the speaker. 

. Turn on the Bluetooth option on device 

. Check for the connectivity of speaker in your mobile device. 

. Connect the Bluetooth speaker and enjoy your music 

. Try to 
	What according to you makes you a good candidate for customer service or technical support job? 	It is very simple. I have nearly three years of experience in handling customers . I have dealt with thousands of customers for good 3 years and now easily understand what it takes to be a good customer service executive. 

It starts with your communications skills, good hearing skills and problem solving skills to go with technical knowledge. You have to be at that level to understand what customer is saying and why he has reached out to you. Then only you can provide him the resolution on the real time. 

I have solid communication and writing skills to work at the level. Also, I do come from technical backgroud and looking to groom my career in technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5