Subject: FW: Tech Support Candidate - ABHIMANYU TANWAR
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 13:32:19 +0000

First round

From: ABHIMANYU TANWAR <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 6:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ABHIMANYU TANWAR

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ABHIMANYU TANWAR
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711275176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nangal Raya
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Convergys       Technical support advisor       16-feb-2020     17000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check if I have a proper internet connection, buy rechecking the LAN cable or is my wifi working on another devices.
2. I will check my default router page for the issue.
3. I will ping some websites to checking if there is any DNS isssue.
4. If its a problem from my ISP, I will contact them.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I will turn on my bluetooth on my phone and make it visible for other devices, then I will power-on my bluetooth speakers and press the button "pair" or "search" for the nearby devices. Once I will get the name of my bluetooth speaker on my phone then I will select the name and it will be paired with a notification tone.
What according to you makes you a good candidate for customer service or technical support job? I believe there are lot of factors which I do have for this position. From my childhood I have been crazy about the technology and gadgets. From my childhood I love to know the working of any device. I used to unscrew everything just to the inside working, I did same  with my computer from where I came to know about a lot inside. Slowly I entered into the web where I have learnt  a lot about internet and advance technology.
On a scale of 1 - 5 please rate your fluency in spoken English  4