Subject: Re: Tech Support Candidate - Kunal Ahuja
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 13:24:28 +0000

Spoke to him, his expectation is 65-70k in hand. Not good enough for manager. Waitlist for now

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 1:11 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Kunal Ahuja

Not Picking

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Feb, 2021, at 17:07, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Kunal Ahuja <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 February 2021 at 4:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kunal Ahuja

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kunal Ahuja
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9911540400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Backup and storage
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Specialist      Na      35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1. Check for internet connectivity both with windows and hardware connections
Ping if required
Step2. Reset the browser
Step3. Add the site to trusted site in security
Step4 check proxy status
Try to Connect again
Try to connect again
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth speaker
Turn its pairing mode on
Turn your phone's bluetooth on and scan for the device
Tap to your device name and pair it
And done
Once paired bluetooth can be connected without pairing as the device will be listed paired device
You need to switch the device on and bluetooth on your phone
What according to you makes you a good candidate for customer service or technical support job? so far i have worked with both internation and domestic customer
I have good knowlegde of computer hardware and software component
I have good communication skill
Easily resolves day to day issues with server n pc's
On a scale of 1 - 5 please rate your fluency in spoken English  5