Subject: Tech Support Candidate - ABHIMANYU TANWAR
From: ABHIMANYU TANWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:12:57 -0500

| | Tech Support Test

Name | ABHIMANYU TANWAR
E-mail | [email-masked]
Phone Number | (91) 9711275176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangal Raya
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys | Technical support advisor | 16-feb-2020 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if I have a proper internet connection, buy rechecking the LAN cable or is my wifi working on another devices.
2. I will check my default router page for the issue.
3. I will ping some websites to checking if there is any DNS isssue.
4. If its a problem from my ISP, I will contact them.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on my bluetooth on my phone and make it visible for other devices, then I will power-on my bluetooth speakers and press the button "pair" or "search" for the nearby devices. Once I will get the name of my bluetooth speaker on my phone then I will select the name and it will be paired with a notification tone.
What according to you makes you a good candidate for customer service or technical support job? | I believe there are lot of factors which I do have for this position. From my childhood I have been crazy about the technology and gadgets. From my childhood I love to know the working of any device. I used to unscrew everything just to the inside working, I did same  with my computer from where I came to know about a lot inside. Slowly I entered into the web where I have learnt  a lot about internet and advance technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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