Subject: Trainer Candidate - Surabhi Jain
From: Surabhi Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 08:00:02 -0500

| | Tech Support Test

Name | Surabhi Jain
E-mail | [email-masked]
Phone Number | (+91) 9953565941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer service associate | NA | 32000
Previous Employer 1 | Hcl | Graduate Engineer Trainee | 04/05/2018 | 22000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | One month

Please briefly describe your work experience specifically in training?

Provided training in new hire orientation.
Subject matter expert in US, UK, CA, IN process
Knowledge of ITIL foundation
Knowledge of Excel
Worked on MYSQL

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Provided online training for new hired employees.
Knowledge transfer on video conferencing and simultaneously proving support on live medium to optimize performance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to provide resolution of customer query. However great customer service is to empathize with customer and provide all information related to query so they shouldn't go through the hassel of contacting again.

What according to you makes you a good candidate for this position?

I'm customer centric.
Having good speaking as well as listening skill.
Time management and punctuality
Can provide support 24 hrs.
Focus on growth with whole team not just as individual.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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