Subject: Re: Tech Support Candidate - Prateek Gulati
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 05:59:10 -0700 (MST)

He is not confident to answer my questions, also he needs 15 days time to relocate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 17:55, Deeksha Dadu <[email-masked]> wrote: 

First round for Homebox 

From: Prateek Gulati < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 4:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prateek Gulati 

	

	
	
			Tech Support Test 
		
	Name 	Prateek Gulati 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7007897148 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Uber India Systems Pvt Ltd 	Customer Support Representative 	May 2020 	14000 
Previous Employer 2 	Redcarpet Tech Pvt Ltd 	Territory Sales Manager 	April 2019 	23500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first and foremost step to be taken is to read carefully what the error is all about sometimes it is just a network issue and can be resolved by simply refreshing the page . If that does not work I will check the website URL and see whether it has been written in a correct way and if there is an error I will correct it . If the problem still persists I will then check my internet connection whether or not the internet is working properly 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	* First we need to press the power button on our speaker and power it up . 
* Then we need to visit the settings in our mobile phone and go to the bluetooth option over there and switch it on . 
* Then from the active devices list we need to find the name of our bluetooth speaker and click on it 
* Then wait for the bluetooth to get connected . A popup message will be shown which is different for different devices . 
* Then click on the pair option and the pairing is done 
	What according to you makes you a good candidate for customer service or technical support job? 	I will be a good candidate for this as I have prior experience for the customer service profile as I have worked in Uber India Systems Pvt Ltd 
I also know the things to be done and the things that are required for the profile 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4