Subject: Tech Support Candidate - Kiran Lama
From: Kiran Lama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 07:50:11 -0500

| | Tech Support Test

Name | Kiran Lama
E-mail | [email-masked]
Phone Number | (0) 9821550739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speaker audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer service | 3rd dec | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my van connection and see if the internet is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will tap in bluetooth pair with the name of the device and once paired it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I think I can present my words well. I have patience to handle customers. I can speak clearly so there are no miscommunication from my end and also I am helpful and generally want to help the customers to fix their issue so yes I think I'd be a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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