Subject: Trainer Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 07:46:36 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 9999962399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digital mechanics | Sr. Technical associate | | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | One month

Please briefly describe your work experience specifically in training?

Handling team of 15 people as Team leader
Need to handle customer queries
Handling email queries as well as Data management
Need to handle outbound call and provide customer support over the call

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

It happened most of the times when shrinkage issue come up. So, in that case i convenience other team member to show up.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is you are just providing the information to the customer.
Great is when you are providing information with a solution to the customer.

What according to you makes you a good candidate for this position?

My conviencing skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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