Subject: Re: Tech Support Candidate - Mohit Singhal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 05:37:26 -0700 (MST)

Switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 16:27, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Mohit Singhal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 12:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohit Singhal 

	

	
	
			Tech Support Test 
		
	Name 	Mohit Singhal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7017573213 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Hapur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
Speakers & Audio 
Mobile troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Jr. Engineer 	Currently working 	18500 
Previous Employer 1 	HCL 	customer support executive 	19 Dec 2014 	10000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will do clear cache and clear data of browser. 
I will check internet connection. 
I will restart device. 
I will check another website to check if issue in website server. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth speaker. 
Turn on bluetooth of mobile and scan. 
Check visibility to nearby devices in mobile 
Click on bluetooth speaker device name which scanned in mobile to connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	My troubleshooting skills to understand customer's issue exactly to provide point to point and exact information. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4