Subject: FW: Tech Support Candidate - Prateek Gulati
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 12:25:29 +0000

First round for Homebox

From: Prateek Gulati <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 4:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prateek Gulati

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prateek Gulati
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7007897148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Uber India Systems Pvt Ltd      Customer Support Representative May 2020        14000
Previous Employer 2     Redcarpet Tech Pvt Ltd  Territory Sales Manager         April 2019      23500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first and foremost step to be taken is to read carefully what the error is all about sometimes it is just a network issue and can be resolved by simply refreshing the page . If that does not work I will check the website URL and see whether it has been written in a correct way and if there is an error I will correct it . If the problem still persists I will then check my internet connection whether or not the internet is working properly
Please list the steps to connect a Bluetooth speaker to your mobile phone.      * First we need to press the power button on our speaker and power it up .
* Then we need to visit the settings in our mobile phone and go to the bluetooth option over there and switch it on .
* Then from the active devices list we need to find the name of our bluetooth speaker and click on it
* Then wait for the bluetooth to get connected . A popup message will be shown which is different for different devices .
* Then click on the pair option and the pairing is done
What according to you makes you a good candidate for customer service or technical support job? I will be a good candidate for this as I have prior experience for the customer service profile as I have worked in Uber India Systems Pvt Ltd
I also know the things to be done and the things that are required for the profile
On a scale of 1 - 5 please rate your fluency in spoken English  4