Subject: Re: Tech Support Candidate - Kumari Shivani Shivani
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 04:46:34 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 16:18, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kumari Shivani Shivani < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 17 February 2021 at 3:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kumari Shivani Shivani 

	

	
	
			Tech Support Test 
		
	Name 	Kumari Shivani Shivani 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7701991123 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 127 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Speakers & Audio 
Database apps 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	R systems international 	technical support engineer 	10june 	20k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will do few things: 
1. I'll try it with another tab 
2. I'll check blocked sites in \uD83D\uDD10 
3. I'll check whether the site is down or network connection 
It basically depends on what error is showing there 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to Settings 
then, Other Networks and Connections 
then, Bluetooth 
and Turn on the Bluetooth 
	What according to you makes you a good candidate for customer service or technical support job? 	Firstly i am using computer system since i was in 8th standard(2011), plus 
I am Computer Science Graduate and i have also experience im technical support with a reputed organization. 
And i have a spirit that i 'can do'. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4