Subject: Re: Tech Support Candidate - Sunil Kulkarni
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 11:36:38 +0000

Spoke to him, his accent is not right for EPOS trainer. Waitlist him for now

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 12:37 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Sunil Kulkarni

We can consider him for Manager

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 17 Feb, 2021, at 12:35, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

His spoken is good
He is in Karnataka right now and ready to relocate within 7 days.
He is not working right now
and holding good range of tech support experience
His last salary was in UAE
And his expectations comes to 60000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 16 Feb, 2021, at 19:03, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Sunil Kulkarni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 2:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunil Kulkarni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunil Kulkarni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9663106176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Belgaum Karnataka
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        New Al Raed Computer Est Abu Dhabi      IT Service Delivery Manager     July 2020       10000AED/Monthly
Previous Employer 1     Arch Computers Bangalore        Hardware and Networking Engineer        Nov 2013        96000Rs/ Annum
Previous Employer 2     Tata Croma Bangalore    Technical Service Specialist    Sep- 2012       156000Rs/Annum
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)Find what is error is coming after entering the website
2)Work the on the error to solve the issue.
3)Will check the entered website is correct or not?
4)Will check the internet is working in the PC.
5)If still error is persisting after complete diagnose than will need to contact the website help desk for them to check on this
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1)On the Bluetooth in mobile and speaker.
2)Keep the speaker Bluetooth in discovery mode or connecting/pairing mode to connect to mobile device.
3)In mobile select scan or search to find the Bluetooth Speaker name which you want to connect your mobile to speaker.
4)Select the Bluetooth Speaker which you want to connect your mobile in search list.
5)Pair the device with passcode.
What according to you makes you a good candidate for customer service or technical support job? In addition to my educational qualifications and experience which I believed prepared me for this role, I am a hard-worker, a team player and work tirelessly to get the job done. I thrive on challenges and always remain extremely committed to the success of any issues
On a scale of 1 - 5 please rate your fluency in spoken English  5