Subject: Tech Support Candidate - Dildar Husain
From: Dildar Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:32:38 -0500

Tech Support
Test

Name

Dildar
Husain

E-mail

[email-masked]

Phone Number

(+91) 9721051299

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Linux
Networking
- basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Qdigi Pvt Ltd

IT Engineer

22/02/2021

18500/-

Previous Employer 1

Progressive infotech

Desktop Support
Engineer

10/07/2020

12300/-

Previous Employer 2

IDC technologies

Desktop Support
Engineer L2

31/03/2019

11000/-

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-Make sure internet connection works.

2- Restart my device

3-Check ok

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Go to settings

Tap the Bluetooth option

Turn on Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Confidence and communications

On a scale of 1 - 5
please rate your fluency in spoken English

3