Subject: Tech Support Candidate - Ram Prakash
From: Ram Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:30:16 -0500

| | Tech Support Test

Name | Ram Prakash
E-mail | [email-masked]
Phone Number | (91) 9818391308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aitana IT Solution | Technical Support Associate | Till now | 54000
Previous Employer 1 | Rajeshwari Infotel | Technical Support Associate | Dec 2018 | 50000
Previous Employer 2 | Webon Flex Marketting | Technical Specialist | Sep 2017 | 48000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:-
1- Try to open another website
2- Ping google.com or ping ndtv.com
3- Test loopback adapter, ping 172.0.0.0
4- Check physical wifi or LAN connection via Ncpa.cpl (Network property)
5- Try to ping default gateway (router or modem)
6- Try to reboot the router or modem.
7- Rename host file under c:\windows\system32\driver\etc\hosts
8- Flush dns   by ipconfig /flushdns
9- Reboot the computer
10- Reset the network driver
11- Connect computer to phone's hotspot connection and will take computer control and have to perform another level of troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn ON Bluetooth speaker and put it near to mobile phone.
2- Turn ON mobile Bluetooth and press speaker pairing button.
3- It will discover devices and get connected.

What according to you makes you a good candidate for customer service or technical support job?

Have a good problem solving skill.
Good patience and solutions oriented skill.
Realizing the customer's difficulties and feeling.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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