Subject: Tech Support Candidate - Prateek Gulati
From: Prateek Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:10:27 -0500

| | Tech Support Test

Name | Prateek Gulati
E-mail | [email-masked]
Phone Number | (+91) 7007897148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Uber India Systems Pvt Ltd | Customer Support Representative | May 2020 | 14000
Previous Employer 2 | Redcarpet Tech Pvt Ltd | Territory Sales Manager | April 2019 | 23500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first and foremost step to be taken is to read carefully what the error is all about sometimes it is just a network issue and can be resolved by simply refreshing the page . If that does not work I will check the website URL and see whether it has been written in a correct way and if there is an error I will correct it . If the problem still persists I will then check my internet connection whether or not the internet is working properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* First we need to press the power button on our speaker and power it up .
* Then we need to visit the settings in our mobile phone and go to the bluetooth option over there and switch it on .
* Then from the active devices list we need to find the name of our bluetooth speaker and click on it
* Then wait for the bluetooth to get connected . A popup message will be shown which is different for different devices .
* Then click on the pair option and the pairing is done

What according to you makes you a good candidate for customer service or technical support job?

I will be a good candidate for this as I have prior experience for the customer service profile as I have worked in Uber India Systems Pvt Ltd
I also know the things to be done and the things that are required for the profile

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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