Subject: Tech Support Candidate - Sagar Tomar
From: Sagar Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 06:01:54 -0500

| | Tech Support Test

Name | Sagar Tomar
E-mail | [email-masked]
Phone Number | (201305) 7380378669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near hauz khas
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EduGorilla community pvt ltd | Fcm and CSM head | 1 February 2021 | 15400
Previous Employer 1 | Quality Austria central asia | Quality Engineer | 1 January 2017 | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I will check my internet connection.
2. If the connection is stable or not.
3. I will check if extension is blocking the website.
4. Re-verify the web address if same problem persist.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on the mobile phone and allow it to show everyone.
2. The device should be in bluetooth range.
3. Turn on the the bluetooth of the bluetooth speaker and if it's blinking it means device is ready to pair.
4. Open bluetooth settings in mobile phone and find the device and click on it to pair with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have worked in many critical conditions when our apps or website was not working properly and I handled the users very well in that condition.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |