Subject: FW: Tech Support Candidate - Harshit Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 10:56:31 +0000

First round

From: Harshit Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 3:17 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Harshit Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Harshit Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9811664828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Palam Colony
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Wireless Routers and Modem.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr. Associate Technical Y       Working 21000
Previous Employer 1     Convergent Communications       Network Engineer        21-12-2018      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try to check the internet connectivity first whether the device is connected to active wireless connection or through Ethernet connection. Will try to restart the device or can also check on different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Will enable bluetooth on my Mobile, will search for the bluetooth name of the speaker and connect through that.
What according to you makes you a good candidate for customer service or technical support job? I have total 8 years of technical experience and more than 2 years of experience BPO.
On a scale of 1 - 5 please rate your fluency in spoken English  5