Subject: FW: Tech Support Candidate - Ritesh Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 10:52:14 +0000

Check for homebox

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 1:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ritesh Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ritesh Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8595883506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      New ashok nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) sound issue, hang issue, antivirus issue
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     ienergizer      assistant executive     Aug2020 26000
Previous Employer 2     allsec technology       sales executive feb2019 12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If i am opening a website on my browser and getting an error . i will firstly try to check whether my software is up to date. sometimes it happens when the software is not up to date we face such issue. Now if the issue didnt resolve i will update my browser and see whether it works in case if it didnt worked i will install and reinstall and resolve my problem. In most of the case browser will start working with updated browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      the steps are below:
1) settings
2) bluetooth
3)switch on the speaker and connect to the desired bluetooth speaker.
4)bluetooth will be connected now
4)
What according to you makes you a good candidate for customer service or technical support job? I am very dedicated toward my work and during my working hour i just focus on my work . I am a good listener and would do my best with the help of my training skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4